At Outcast
Wholesale Club, we are committed to processing and shipping wholesale
orders as efficiently and accurately as possible. Because wholesale orders
often involve larger quantities and higher order values, all customers are
required to review and agree to the following shipping and payment terms before
placing an order.
Payment
Required Before Shipping
Full
payment is required upfront for all orders unless separate written payment
terms have been formally approved by Outcast Wholesale Club.
Orders will
not be processed, released, or shipped based on a promise of payment upon
delivery. We do not provide a grace period or payment extension while an order
is in transit or until merchandise has been received.
Payment must
be successfully received and cleared before an order is eligible to enter our
fulfillment process. Orders with declined, incomplete, disputed, or otherwise
unsuccessful payments may be placed on hold or canceled.
Order
Processing
Once payment
has been successfully received, orders will enter our processing queue.
Processing times may vary depending on order size, product availability,
holidays, weekends, sales periods, and other operational circumstances.
Submitting
an order does not guarantee same-day shipping. Any processing or delivery
timeframe provided is an estimate unless specifically stated otherwise in
writing.
Shipping
& Delivery
Shipping
charges and available carrier services may vary based on the destination, order
size, weight, and selected shipping method.
Once an
order has been transferred to the shipping carrier, delivery times are subject
to the carrier's operations. Outcast Wholesale Club cannot guarantee an exact
delivery date and is not responsible for carrier delays caused by weather,
transportation interruptions, peak shipping periods, incorrect routing, or
other circumstances outside our reasonable control.
Shipping
Address Responsibility
Customers
are responsible for providing a complete and accurate shipping address when
placing an order. Please carefully review all shipping information before
submitting your purchase.
Additional
shipping, rerouting, return-to-sender, or reshipment expenses resulting from an
incorrect or incomplete address may be the customer's responsibility.
Tracking
Information
When
available, tracking information will be provided after an order has been
processed and shipped. Customers are responsible for monitoring tracking
information and making appropriate arrangements to receive their shipment.
A tracking
number being generated does not necessarily mean the carrier has physically
received or scanned the shipment.
Lost,
Missing, or Damaged Shipments
Customers
should inspect shipments promptly upon delivery. Any missing, incorrect, or
damaged merchandise should be reported to Outcast Wholesale Club as soon as
possible with the order number, affected products, quantities, and supporting
photographs when applicable.
Claims
involving carrier loss or damage may require an investigation before a
resolution can be provided. Submission of a claim does not automatically
guarantee a refund, credit, replacement, or reshipment.
Refused
& Undeliverable Shipments
Orders that
are refused, returned to sender, or deemed undeliverable may be subject to
additional shipping and handling charges. Original shipping charges may be
non-refundable where permitted by applicable law.
Customers
are responsible for ensuring someone is available to accept deliveries when
required by the selected carrier or shipping service.
Legal
& Regulatory Responsibility
Outcast
Wholesale Club is not responsible for changes to local, state, or federal laws
or regulations that may affect the purchase, possession, sale, or resale of our
products. This includes laws or regulations enacted, amended, or changed in a
customer's jurisdiction after an order has been placed or merchandise has been
purchased.
We will not
accept returns, issue refunds, or provide credits solely because existing or
newly enacted restrictions prohibit or limit the sale, possession, or resale of
certain products in the customer's jurisdiction.
Customers
are solely responsible for understanding and monitoring applicable laws and
regulations and ensuring that all products purchased from Outcast Wholesale
Club are legal and compliant within their location.
Returns
& Exchanges
Our Shipping
Policy is intended to address order processing, payment, shipment, and
delivery. Returns, exchanges, refunds, credits, and other post-delivery
concerns are subject to our separate Return Policy.
Before
requesting a return or exchange, please review our Return Policy for
complete information regarding eligibility, requirements, timeframes,
exclusions, and the steps required to submit a request.
For
additional questions regarding returns, exchanges, refunds, or credits, please
see our Return Policy for further details.
Wholesale
Order Agreement
By placing
an order with Outcast Wholesale Club, the customer acknowledges and agrees
that:
- Payment is required upfront before an order is processed or
shipped.
- Payment cannot be delayed until
delivery unless
written payment terms were approved in advance.
- Shipping and delivery dates are
estimates and
may be affected by carrier delays.
- Accurate shipping information is
the customer's responsibility.
- Customers are responsible for
applicable laws and regulations within their jurisdiction.
By
completing a purchase, the customer acknowledges that they have reviewed and
accepted this Shipping Policy and any additional terms and conditions
applicable to their order.
Contact Information
For questions regarding shipping, order status, delivery, or general inquiries, please contact your assigned Outcast Distribution Sales Representative.
For general assistance or quick questions, you may also contact Outcast Distribution directly:
Phone: (562) 336-0565
Email: Sales@outcastllc.com
Our team will be happy to assist with questions regarding your wholesale order, shipping information, or other general account inquiries.